You should check your firewall request logs to find out exactly which requests are being blocked. The AM debug logs do not reveal why this is happening. This may only affect some end users or applications, which may make it hard to diagnose. You will encounter issues such as end users not being able to log in to AM-protected applications or OAuth2 grant flows failing when this happens. Traffic from AM can be blocked by the AWS WAF, which will cause authentication flows to fail. This happens when you have enabled WAF rules for web request body inspection such as the SizeRestrictions_BODY rule. The purpose of this article is to provide assistance if you find the Amazon Web Services™ (AWS™) web application firewall (WAF) is blocking AM traffic and causing authentication flows to fail. AWS web application firewall blocks traffic from AM (All versions) causing authentication flows to fail
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